Frequently Asked Questions
These are the top questions from our customers. Visit our Resources page for even more helpful information.
FAQ
Ordering & Payment
To create your account, please visit our registration page.
No.The PrintVisionPartners.com ordering system uses very secure technology, but we completely understand if you would prefer to provide your credit card information by phone. Please call customer service at (310) 864-4433 Monday – Friday, 8am-5pm PST.
You will receive a confirmation email from us after your order has been placed. You will recieve an additional email for your tracking information if you have requersted shipping.
Once your order has been received, we will notify you by email.
Immediately contact customer service if you’ve noticed an error. If your order has not started the production process, we are happy to make any edits necessary. Please email cs@PrintVisionPartners.com or call (310) 864-4433.
Contact customer service and they will help you cancel your order if production has not started on your order. Please email CS@PrintVisionPartners.com.
Contact us to get your tax exemption on your order. Please email CS@PrintVisionPartners.com.
You can obtain a duplicate receipt by contacting us via email or phone. Please email CS@PrintVisionPartners.com.
Materials, Products & Options
Vinyl Banners are printed on 13-oz. scrim vinyl gloss, 13-oz. Scrim vinyl matte, 18-oz. Heavy-duty matte vinyl as well as mesh, canvas and fabric materials.
In addition to banner products, we also offer:
1) Flags
2) Flat signs
3) Decals
4) Floor graphics
5) Wall graphics
6) Window Perf
7) Table coverings
8) Business cards
9) Custom Posters
Banner Stands and Retractors
Yes. Our standard finishing option is brass grommets placed every 24 inches around the banner perimeter. Please email cs@PrintVisionPartners.com or call (310) 864-4433 for a custom quote.
No.We digitally print our banners in full CMYK color. Our full color vinyl banners include unlimited color, text, graphics, and images.
Yes, you can order a double-sided banner in our 13-oz. scrim vinyl and our 18-oz. Heavy-duty matte vinyl materials.
Yes, if you need a special size banner, then please contact us for a custom quote. Please email CS@PrintVisionPartners.com or call (310) 864-4433.
Ordering & Payment
To create your account, please visit our registration page.
No.The Banners.com ordering system uses very secure technology, but we completely understand if you would prefer to provide your credit card information by phone. Call one of our friendly customer service reps at (320) 391-5300 Monday – Friday, 8am-5pm CST.
You will receive a confirmation email from us with a link to our Live Order Tracking. That way, you can watch your order creation live. You can see the production steps right up until it leaves the facility.
Once your order has been received, we will notify you by email. If you’ve requested a design proof, we will email it to you, and wait for your approval. Once you approve it, we will send the order to pre-press and begin working on it.
Immediately contact customer service if you’ve noticed an error. In most cases, we cannot stop and correct the order once we’ve started working on it.
Contact customer service and they will help you cancel your order.
Yes. We offer a bulk order discount as well as promo codes for new customers.
Contact us to get your tax exemption on your order.
You can obtain a duplicate receipt by contacting us via email or phone.
Materials, Products & Options
Vinyl Banners are printed on 13-oz. scrim vinyl gloss, 13-oz. Scrim vinyl matte, 18-oz. Heavy-duty matte vinyl as well as mesh, canvas and fabric materials.
In addition to banner products, we also offer:
1) Flags
2) Flat signs
3) Decals
4) Floor graphics
5) Wall graphics
6) Window Perf
7) Table coverings
8) Business cards
9) Custom Posters
Banner Stands and Retractors
Yes. Our standard finishing option is heat welded hems with grommets. Brass, stainless steel or plastic grommets are placed in all four corners and every 2-4 feet around the banner perimeter. Visit our vinyl banner finishing options page for more information.
No.We digitally print our banners in full CMYK color. Our full color vinyl banners include unlimited color, text, graphics, and images.
If you are looking for a cost-effective option with just text, then we also offer text only banners that include a white background with colored text.
Yes, you can order a double-sided banner in our 13-oz. scrim vinyl and our 18-oz. Heavy-duty matte vinyl materials.
Yes. We can print vinyl banners seamlessly up to 16’ x 50’, but if you need a special size banner, then please contact us for a custom quote.
Our banners are finished with grommets in every corner and at intervals of 2-4 feet around the perimeter. We strongly recommend that you use bungee cords to hang your banner. Grommets work best together, so we also strongly recommend using all of the grommets that come with your product—doing this will help prevent your banner from tearing.
We do not recommend wind slits in banners; therefore, we do not offer them.
Because computer displays can vary greatly in color representation, we cannot guarantee that the printed product will look precisely the same as it appears on your screen.
If you have concerns about color management, we do offer a color matching service for a fee. Reach out to customer service to get started on a color match proof.